SEBI Clears Over 4,000 Cases Via SCORES In April

The Securities and Exchange Board of India (SEBI) resolved 4,239 investor complaints via its SCORES platform in April 2025 while receiving 4,341 new grievances. This increased the total unresolved complaints to 4,263 by the end of the month, compared to 4,161 at the end of March.

Under the upgraded SCORES 2.0 system, complaints are assigned to the relevant entities, which must respond within 21 days. If investors are unsatisfied, they can seek a First Level Review within 15 days, keeping complaints pending during the process. The average time for Action Taken Reports was eight days in April and four days for First Level Review resolutions. SEBI’s enhanced system aims to improve complaint handling amid growing retail investor participation and market activity. Investors also have the option to escalate complaints to a Second Level Review or opt for Online Dispute Resolution.