Starbucks’ North America’s CEO Michael Conway Has Retired After 11 Years’ Stint

Starbucks announced on Monday that Michael Conway, Chief Executive Officer (CEO) of its North America division, has decided to retire after approximately 11 years with the company.

This decision comes as newly appointed Chief Executive Officer Brian Niccol implements a turnaround plan focused on revitalising Starbucks’ U.S. operations.

Conway had taken on the role of North America CEO in April, during a period of sluggish demand for the company’s premium lattes in the U.S.

Starbucks also announced that Conway will remain with the company as an executive adviser through the end of 2024.

Before this role, Michael served as Group President of International and Channel Development. He also led the Global Channel Development business, encompassing Consumer Packaged Goods (CPG), Ready-to-Drink (RTD) products, and strategic partnerships with companies like Nestlé and PepsiCo. Since joining Starbucks in 2013, Michael has held several key leadership positions, including Executive Vice President and President of Starbucks Canada, Licensed Stores (U.S. and Latin America), Global Channel Development, and International Licensed Markets, where he oversaw the growth and operations of over 8,000 international stores.

Earlier in his career, Michael was Vice President of Marketing at Campbell Soup Company. Michael holds a B.A. from Duke University and an MBA from The Wharton School at the University of Pennsylvania. He currently serves on the Board of Directors for McCormick & Company Incorporated.