
Manish Agarwal Appointed As President & Business Head Of 811 At Kotak Mahindra Bank
Manish Agarwal has been appointed as the President & Business Head of 811 and a Senior Management Personnel (SMP) of Kotak Mahindra Bank Limited, effective September 27, 2025.
Agarwal has over 27 years of professional experience, including 18 years in banking and 9 years across IT and consumer industries. Currently, he is jointly responsible for the 811 business. In this role, he oversees end-to-end operations; including customer acquisition, strategic initiatives, and product integration, while driving business growth and financial performance. His responsibilities also cover customer service, process functions, field sales, call centres, and strengthening product penetration. He leads initiatives for the millennial segment in retail banking, focusing on engagement, cross-selling, and need-based solutions. A member of the Kotak Key Leadership team since 2023, he holds a BA in Economics and an MBA in Marketing from the Institute of Management Studies, Bikaner.